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How to Keep Calm and Set the Tone for Your Work Culture
As a hostage negotiator, George Kohlrieser has been held hostage four times. Even when a pair of scissors was against his throat, he chose to talk rather than call for force against his captor. In those tense moments, he chose his words carefully in order to build a connection from the hostage taker’s despair to…
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Do This Before Your Next Conversation…
As Walt walked down the hall to the conference room for a meeting with Jim he felt dread. In his mind he was replaying the complaints he had received from Jim’s fellow co-workers about his behavior. A surge of anger went through him that made his steps faster and his face flushed. Your mental mindset…
Read MoreWhat behaviors do you create or accept on your work culture?
As Sal walked into the front door of the ABC Company of where he worked, he immediately felt the tension. He sensed a familiar knot in his stomach as he walked through the halls to his office. While many co-workers were friendly, he dreaded interacting with one co-worker in particular who is known by his…
Read MoreWhat I learned from James Taylor about Employee Engagement
I had the privilege of seeing singer/song writer James Taylor in concert this week-end. I anticipated to be entertained by this legend in the music industry with his classic hits such as “You’ve Got a Friend” and “Fire and Rain”. I got so much more as I watched how he interacted with his band. …
Read More4 Tips to create a psychologically safe work culture
What was intended to be a short, positive meeting turned sour quickly. The staff had gathered to discuss how changes in the department were going. All feedback up to this point from various staff members was positive. As the Trainer I anticipated the good vibes to continue and celebrating how the team had worked…
Read MorePeace Gives Power
It started out as a typical day for Antoinette Tuff at Ronald E. McNair Discovery Learning Academy Elementary School. When suddenly a gunman entered the school stating “We are all going to die today”. During this unexpected moment of crisis, she had a choice to react with panic or to stay calm. Gratefully, she chose…
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