10 Questions to Move from Avoidance to Intervention

By Bonnie Artman Fox / October 10, 2015
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“Depending on who Margie is talking to, she is friendly and helpful. To some of us, she yells and speaks down to us when we ask her a question. Sometimes she even throws darts at the door after people leave her office. From day to day, you never know what kind of mood she will…

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This Leadership Approach Accelerates Change

By Bonnie Artman Fox / September 9, 2015
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This is a four part series of blogs addressing the question “Can abrasive employees really change?”. Part I addressed the importance of the manager working through their own anxiety before intervening with the abrasive employee and staying calm. Part II outlined key elements of a proven change process. Today in Part III, we discuss a…

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The Secret Sauce of Conflict Resolution

By Bonnie Artman Fox / March 11, 2014
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As a Leader, your ultimate responsibility is bottom line results.  You watch the productivity numbers, the financial reports, and customer satisfaction surveys.  With more emphasis than ever on business sustainability, it’s understandable you might be focusing more on activities than people. What might it be costing you in terms of employee engagement when your focus…

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