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When Team Conflict Gets Heated: What Should a Leader Do?
The meeting starts normally. Then two team members disagree. Voices get louder, one person interrupts, someone makes a sarcastic comment, and before long, they’re blaming each other while everyone else in the room becomes increasingly uncomfortable. As the leader, what do you do? Ignore it and hope they’ll work it out? End the meeting? Jump…
How a Leader Created Psychological Safety With His Team
How do you as a leader handle team meetings when one-minute things seem to be going along well, and the next an employee makes a comment that blindsides you? Such was the case during a recent teambuilding training I was facilitating. It was like watching a leader on a hire wire act of balancing the…