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When Problematic Employee Behavior Goes Unaddressed, Your Team Pays the Price
An employee comes into your office frustrated about a coworker. You’ve heard the complaint before. The interruptions, abrasive comments, blame, and the dismissive tone. You’ve hoped the two employees would work it out. Maybe you’ve offered suggestions, encouraged them to communicate, or tried to smooth things over. Yet here you are again. At this point,…
5 Ways to Stay Calm When Addressing Abrasive Behavior
You’re a leader responsible for addressing the abrasive behavior of one of your top performers. In the midst of telling her you’ve received complaints about disrespectful treatment of employees, you remain calm. Your tone conveys that you genuinely care about helping her overcome negative perceptions about her leadership style. Moreover, you reassure her that you’re…