How to Keep Calm and Set the Tone for Your Work Culture

By Bonnie Artman Fox / February 28, 2017
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As a hostage negotiator, George Kohlrieser has been held hostage four times. Even when a pair of scissors was against his throat, he chose to talk rather than call for force against his captor. In those tense moments, he chose his words carefully in order to build a connection from the hostage taker’s despair to…

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