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The Mental Mindset For Difficult Conversations

By Bonnie Artman Fox / April 22, 2015
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As a leader, Ben knew he needed to address Bob’s abrasive behavior towards co-workers, but found every reason to avoid it. He anticipated Bob being defensive instead of taking responsibility for his behavior and the impact on the work culture. Perhaps you have a “Bob” in your work setting that you need to have an…

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