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Why Interpersonal Success Requires Practice, Not Perfection
What most leaders get wrong about interpersonal skill, is that they think it’s something you either have or you don’t. You’re either “a people person” or you’re not. You’re either good at difficult conversations or you avoid them. You’re either naturally empathetic or you’re more task-focused. Interpersonal success isn’t a personality trait, it’s a practice.…
A Boss’s Ripple Effect on Business Culture
Cheryl and her boss Dan were in a conversation about a project that needed to be accomplished. As the conversation was about to wrap up, Cheryl made a comment with an edgy tone that didn’t directly address what she was upset about. Without skipping a beat, Dan calmly stood up, closed the door, and sat…