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The Mental Mindset For Difficult Conversations
As a leader, Ben knew he needed to address Bob’s abrasive behavior towards co-workers, but found every reason to avoid it. He anticipated Bob being defensive instead of taking responsibility for his behavior and the impact on the work culture. Perhaps you have a “Bob” in your work setting that you need to have an…
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How One Woman’s Internal Peace Saved Her Life and Hundreds of Others
We handle external conflict well when we have internal peace. On August 20, 2013, Antoinette Tuff was a shining example of this concept. She started out her typical work day at Ronald E. McNair Discovery Learning Academy Elementary School, where she was suddenly met with a gunman who entered the school stating, “We are all…
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