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High Performance Doesn’t Excuse Harmful Behavior: How Leaders Can Address Abrasive Employees
“They’re one of our best performers.” I’ve heard versions of this statement many times from leaders struggling with an abrasive employee. The person gets results. They have expertise the organization depends on. Clients value them. They generate revenue. And yet, coworkers often dread interacting with them. Their words are often condescending. Their feedback belittling and…